At LivSave, we care about your satisfaction and want to make sure you have a safe and reliable shopping experience.
If for any reason you’re not happy with your order, please review our return policy below.

1. Return Period

Returns are accepted within 10 days from the date you receive your order.

2. Condition of Returned Items

• Products must be unopened and in their original packaging to be eligible for a return.

• If the product has been opened, it can only be returned if there is a manufacturer defect in the unit or mask.

3. How to Request a Return

Please contact our support team at
📧 support@livsave.shop
or visit our support page:
🌐 https://livsave.shop/

Once your request is approved, we will send you a Return Authorization and a return shipping label.

4. Refund Process

After we receive and inspect the returned item, a refund for the product cost will be issued.
Please note:

• The return shipping cost will be deducted from your refund.

• If the return is due to a manufacturer defect, you will receive a full refund or replacement, and no shipping cost will be deducted.

5. Important Notes

• Returns without authorization will not be accepted.

• We do not cover damage caused by misuse, accidents, or normal wear and tear.

• Please allow up to 7 business days after inspection for your refund to appear on your original payment method.

6. Need Help?

If you have any questions about your return, feel free to reach out anytime at
📧 support@livsave.shop
We’re always happy to help!